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The modern day freight forwarder is responsible for a whole range of services, which go far beyond merely booking the space on a freight carrier. Nowadays we must liaise with multiple players in the supply chain to ensure the successful collection and delivery of cargo. Information technology has become an essential factor in this process and without a sophisticated program that allows us to manage information and keep customers informed, we simply would not be able to operate.
Over the years we have learned a lot about what it takes to offer a cost-effective and efficient service to our clients, and one factor that comes to the fore again and again is communication. It is essential that we know exactly what is happening with your cargo at any given time and essential that we are able to communicate with our partners 24 hours a day, wherever they are in the world. This real-time communication is what really adds value to our service and allows us to operate with speed and flexibility. Information technology has replaced bulky and time consuming paperwork in a lot of instances and means that we can do everything from booking space on a ship to submitting customs documentation quickly and efficiently.
Recognising the crucial part that information technology plays in the whole process has allowed us to keep up with the ever changing demands of the freight forwarding business, and we have invested a lot of time and capital in a highly advanced in-house software package called WorldNet 2000. This dedicated communications network links our office with interactive EDI file transfer to all our overseas partners and has been specifically written to exacting requirements to meet the demands of modern freight forwarding. Simply put, it has helped us become leaders in our field.
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